Really, what a great company! I mentioned below that I was worried about the buckles breaking/getting worn too much to use on my new shoes. That's the only concern I had about them, and figured I wanted to get a pair in reserve as the rest of the shoe should last a couple of decades. So I contacted Lake's customer service people/person through their website. I asked where I could get a pair of buckles. They replied asking for my address so they could send me a pair!!! They showed up today, less than a week later. I can't say enough how happy I am with this, it's just great!